pearldive Sorter FAQ

Common questions about AI donation sorting.

How does pearldive Sorter work?

Staff snap a photo or enter a quick description of a donation item. AI analyzes it, checks real-time eBay market data, and provides an instant decision: Send to Ecommerce or Sell in Store, with pricing recommendation and confidence score. Takes about 10 seconds.

What is Ama?

Ama is an AI expert assistant included with Sorter. Staff can ask questions like 'What makes a watch valuable?' and get instant expert answers. Includes 500+ preloaded training guides and can create custom printable guides for your team.

Does it integrate with Upright Lister?

Yes. Sorter creates manifest barcodes matching Upright Lister format. Items scan directly into your warehouse system for seamless integration from donation bin to ecommerce warehouse.

How much does Sorter cost?

$1.35 per evaluation. No setup fees, no monthly minimums, no contracts.

What data does Sorter use for decisions?

Real-time eBay sold listings, pricing trends, shipping feasibility, and your organization's custom rules (brand priorities, price thresholds, category preferences).

Can I configure brand and category rules?

Yes. Set 'always send' brands (Carhartt, Patagonia, etc.) that auto-route to ecommerce. Configure price thresholds and 'do not send' categories based on your operation's needs.

How does Sorter handle shipping feasibility?

AI evaluates item dimensions, weight, and fragility to ensure shipping costs won't eat into profits. Only items that make financial sense get routed to ecommerce.

Can Sorter suggest bundling opportunities?

Yes. Identifies when low-value items can be bundled together for profitable online listings, turning multiple $2 items into $20+ lots.

What analytics does Sorter provide?

Detailed dashboards showing which locations, categories, and individual sorters find the most valuable items. Use insights to optimize training and identify trends.

How long does training take?

New sorters are productive on day one with Ama assistant. Browse 500+ training guides by category or ask questions as they work. Reduces training time by 75%.

Does it work for all item categories?

Yes. Designer fashion, electronics, collectibles, instruments, jewelry, vintage items, antiques, and more. Ama has expert knowledge across all donation categories.

What if staff disagree with Sorter's decision?

Ask Ama 'Why should this go online?' for detailed explanation. Staff can override decisions, and the system learns from your preferences over time.

Can we use it across multiple locations?

Yes. Sorter ensures consistent decisions across all locations. Analytics show performance by location so you can share best practices organization-wide.

What results can we expect?

Goodwill organizations report 3× more high-value items sent to ecommerce, $1,500+ monthly value captured per location, and 75% reduction in training time.