Ama AI Assistant FAQ

Common questions about your AI sorting expert.

What is Ama?

Ama is your 24/7 AI sorting expert assistant included with pearldive Sorter. Staff can ask any question about item identification, valuation, or sorting decisions and get instant expert answers backed by real-time web search and market data.

How do I ask Ama a question?

Simply type or speak your question in the Ama interface. You can also upload photos of items, maker's marks, or labels for visual analysis. Ama responds in seconds with detailed, actionable guidance.

What kinds of questions can I ask?

Anything related to sorting, identification, or valuation: 'What makes a watch valuable?' 'Should band tees go online?' 'How do I identify authentic designer bags?' 'Is this camera worth sending to ecommerce?' Ama has expert knowledge across all donation categories.

What are the 500+ preloaded prompts?

A searchable library of expert prompts organized by category (Watches, Jewelry, Vintage Clothing, Electronics, Gaming, Musical Instruments, etc.). Click any prompt to instantly get comprehensive guidance on that topic.

Can Ama create training guides?

Yes! Every conversation can be transformed into a printable training guide with one click. Perfect for onboarding new sorters or creating reference sheets like 'Identifying Luxury Handbags' or 'Valuable Electronics.'

Does Ama work with photos?

Yes. Upload photos of items, maker's marks, labels, or condition issues and Ama provides instant visual analysis and authentication guidance.

How is Ama different from regular AI chatbots?

Ama is specifically trained for thrift store sorting with real-time market data access, authentication knowledge, and category-specific expertise. It's not a generic chatbot—it's a specialized sorting expert.

Can multiple staff use Ama simultaneously?

Yes. Unlimited users across all your locations can use Ama simultaneously. All conversations are saved and searchable organization-wide.

Is Ama included with Sorter or separate?

Ama is included with pearldive Sorter at no additional cost. Every Sorter subscription includes full Ama access for unlimited users.

Can I save and search past conversations?

Yes. All conversations are automatically saved and searchable. Build your organization's knowledge base over time.

How accurate is Ama?

Ama uses real-time web search and eBay market data for every answer, ensuring information is current and accurate. Staff report 95%+ confidence in Ama's guidance.

What if Ama doesn't know something?

Ama performs real-time web searches to find information. If truly stumped, it will say so and suggest alternatives or escalation to your team lead.